Privacy Policy

Last updated: October 2025

At ShippingSmile, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect

• Personal details you provide (e.g. name, email, phone number, shipping address).
• Payment and billing details processed securely through trusted providers (we do not store full credit card information).
• Usage data such as IP address, device type, browser, cookies, and analytics.

2. How We Use Your Information

• To process and deliver orders.
• To provide customer support via WhatsApp, email, or chat.
• To personalize and improve your shopping and streaming experience.
• To comply with legal obligations.
• For marketing, retargeting, and Facebook/Google Ads tracking (where consented).

3. Cookies & Tracking

We use cookies and pixels (including Facebook Pixel and Google Analytics) to understand user behavior and improve ads performance. You may disable cookies in your browser, but some features may not work properly.

4. Sharing Your Data

We never sell your personal data. We only share it with trusted third parties where necessary (e.g., payment gateways, shipping providers, marketing platforms) under secure agreements.

5. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at:

Email: support@shippingsmile.com
WhatsApp: +212 649788033

6. Data Retention

We retain your information only as long as necessary for business, legal, or tax purposes, after which it is securely deleted.

7. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at support@shippingsmile.com.